Shipping Policy
Tiger Cigar supplies wholesale cigarette products to licensed buyers, distributors, and resellers worldwide.
This Shipping Policy explains how international wholesale orders are processed, packed, and delivered.
1. Minimum Order Quantity (MOQ)
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Minimum wholesale order: 10 cartons
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Larger orders may receive special pricing or priority handling
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Requests below the minimum cannot be processed
2. Shipping Availability (Worldwide)
Tiger Cigar ships to most countries worldwide, except for regions under international sanctions.
🌍 We ship globally to:
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Middle East
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Africa
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Asia
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Europe
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North & South America
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Australia & New Zealand
❌ We DO NOT ship to internationally restricted or sanctioned countries, including:
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North Korea
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Iran
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Syria
- Countries restricted by UAE export laws or UN sanctions
3. Shipping Times
UAE Deliveries
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1–3 business days
Regional / Nearby Countries
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3–7 business days
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May vary based on customs clearance
Worldwide Deliveries
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5–14 business days depending on the destination
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Transit times vary by continent and carrier
4. International Shipping Fees
Shipping charges depend on:
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Destination country
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Number of cartons / shipment weight
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Courier rates
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Any export or customs documentation fees
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Insurance (optional upon request)
A full quote is provided before payment.
5. Customs, Duties & Regulations
Buyers are fully responsible for:
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Import licenses
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Tobacco regulations in their country
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Customs duties & taxes
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Government restrictions
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Delays caused by customs inspection
Tiger Cigar is not liable for shipments delayed, held, or rejected by customs authorities.
6. Order Processing Time
Orders are processed once:
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Full payment is confirmed
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The buyer provides an accurate shipping address
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Required business/licensing documents (if needed) are submitted
Processing time: 1–2 business days
7.Packaging & Safety
All shipments are:
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Professionally packaged
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Secured to avoid damage
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Sealed and inspected before dispatch
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Labeled according to export rules
8. Tracking Information
Once the shipment is sent, buyers will receive:
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Tracking number
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Courier link
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Estimated delivery time
Tracking is the responsibility of the courier.
9. Failed Delivery / Customs Refusal
Tiger Cigar is not responsible for:
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Wrong or incomplete addresses
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Customs refusal
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Government restrictions
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Buyer unavailability
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Fees for re-delivery or return shipping
10. Damaged or Incorrect Shipments
In case of:
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Damage
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Missing cartons
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Wrong product
You must inform us within 48 hours of receiving the shipment along with photos and proof.
11. Contact Us for Shipping Support
For logistics questions or international shipping support:
Last Updated: December 23, 2025