Refund & Return Policy
Tiger Cigar supplies wholesale cigarette products to licensed buyers, distributors, and resellers. Because tobacco products fall under strict international regulations, all wholesale sales are considered final.
Please read this policy carefully before placing an order.
1. All Sales Are Final (No Returns)
Due to the nature of tobacco products and international regulations:
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We do NOT accept returns
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We do NOT offer refunds
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We do NOT restock returned goods
All wholesale orders are final once payment is received.
2. Exceptions When Refunds or Replacements Apply
Refunds or replacements are only offered in the following cases:
✔️ 1) Damaged Shipment
If the products arrive damaged due to courier mishandling.
✔️ 2) Incorrect Products
If you receive products that are different from what you ordered.
✔️ 3) Missing Items
If part of your order is missing.
✔️ 4) Manufacturing Defects
If the product has an obvious production defect.
3. Evidence Required (Must Be Submitted Within 48 Hours)
In case of damage or incorrect delivery, buyers must provide:
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Photos of the box and packaging
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Photos of the damaged or incorrect products
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Delivery note / airway bill
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Order reference details
Claims submitted after 48 hours of receiving the shipment will not be accepted.
4. Non-Refundable Cases
Refunds or returns cannot be offered when:
❌ Buyer provided an incorrect address
❌ Buyer refuses delivery
❌ Shipment held or rejected by customs
❌ Shipment delayed due to customs inspections
❌ Product banned in the destination country
❌ Buyer changes their mind after payment
❌ Buyer fails to provide import documents
Tiger Cigar is not responsible for customs laws or tobacco restrictions in other countries.
Ensuring legal import permission is the buyer’s responsibility.
5. Refund Method (If Approved)
If a refund is approved after investigation:
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Refunds will be issued to the same payment method used
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Processing may take 5–14 business days
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Bank or payment gateway fees are non-refundable
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Only the value of the affected products will be refunded
6. Replacement Instead of Refund
When possible, Tiger Cigar may offer:
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Replacement products in the next shipment
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Or shipment of missing cartons at no extra cost (if error from our side)
This will be determined on a case-by-case basis.
7. Contact for Refund & Return Requests
To submit a return/refund request:
Last Updated: December 23, 2025