{"id":4982,"date":"2025-12-23T13:43:13","date_gmt":"2025-12-23T13:43:13","guid":{"rendered":"https:\/\/tiger-cigar.jabalmajdongroup.com\/?page_id=4982"},"modified":"2025-12-23T13:49:06","modified_gmt":"2025-12-23T13:49:06","slug":"refund_return_policy","status":"publish","type":"page","link":"https:\/\/tiger-cigar.jabalmajdongroup.com\/ar\/refund_return_policy\/","title":{"rendered":"Refund &#038; Return Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"4982\" class=\"elementor elementor-4982\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e9fbf70 e-flex e-con-boxed e-con e-parent\" data-id=\"6e9fbf70\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4e38b71e elementor-widget elementor-widget-text-editor\" data-id=\"4e38b71e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h2 class=\"wp-block-heading\"><strong>\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639 \u0648\u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">Tiger Cigar supplies wholesale cigarette products to licensed buyers, distributors, and resellers. Because tobacco products fall under strict international regulations, all wholesale sales are considered <strong data-start=\"611\" data-end=\"620\">final<\/strong>.<br data-start=\"621\" data-end=\"624\" \/>Please read this policy carefully before placing an order.<\/p>\n\n<ul class=\"wp-block-list\"><\/ul>\n\n<h3 class=\"wp-block-heading\">1. All Sales Are Final (No Returns)<\/h3>\n\n<p class=\"wp-block-paragraph\" data-start=\"734\" data-end=\"804\">Due to the nature of tobacco products and international regulations:<\/p>\n<ul data-start=\"805\" data-end=\"908\">\n<li data-start=\"805\" data-end=\"837\">\n<p data-start=\"807\" data-end=\"837\"><strong data-start=\"807\" data-end=\"835\">We do NOT accept returns<\/strong><\/p>\n<\/li>\n<li data-start=\"838\" data-end=\"869\">\n<p data-start=\"840\" data-end=\"869\"><strong data-start=\"840\" data-end=\"867\">We do NOT offer refunds<\/strong><\/p>\n<\/li>\n<li data-start=\"870\" data-end=\"908\">\n<p data-start=\"872\" data-end=\"908\"><strong data-start=\"872\" data-end=\"908\">We do NOT restock returned goods<\/strong><\/p>\n<\/li>\n<\/ul>\n<p data-start=\"910\" data-end=\"966\">All wholesale orders are final once payment is received.<\/p>\n<h3><strong>2. Exceptions When Refunds or Replacements Apply<\/strong><\/h3>\n\n<p class=\"wp-block-paragraph\" data-start=\"1033\" data-end=\"1097\">Refunds or replacements are only offered in the following cases:<\/p>\n<h4 data-start=\"1099\" data-end=\"1131\">\u2714\ufe0f <strong data-start=\"1106\" data-end=\"1129\">1) Damaged Shipment<\/strong><\/h4>\n<p data-start=\"1132\" data-end=\"1190\">If the products arrive damaged due to courier mishandling.<\/p>\n<h4 data-start=\"1192\" data-end=\"1226\">\u2714\ufe0f <strong data-start=\"1199\" data-end=\"1224\">2) Incorrect Products<\/strong><\/h4>\n<p data-start=\"1227\" data-end=\"1292\">If you receive products that are different from what you ordered.<\/p>\n<h4 data-start=\"1294\" data-end=\"1323\">\u2714\ufe0f <strong data-start=\"1301\" data-end=\"1321\">3) Missing Items<\/strong><\/h4>\n<p data-start=\"1324\" data-end=\"1357\">If part of your order is missing.<\/p>\n<h4 data-start=\"1359\" data-end=\"1396\">\u2714\ufe0f <strong data-start=\"1366\" data-end=\"1394\">4) Manufacturing Defects<\/strong><\/h4>\n<p data-start=\"1397\" data-end=\"1445\">If the product has an obvious production defect.<\/p>\n\n<h3 class=\"wp-block-heading\">3. Evidence Required (Must Be Submitted Within 48 Hours)<\/h3>\n\n<p class=\"wp-block-paragraph\" data-start=\"1518\" data-end=\"1579\">In case of damage or incorrect delivery, buyers must provide:<\/p>\n<ul data-start=\"1581\" data-end=\"1724\">\n<li data-start=\"1581\" data-end=\"1616\">\n<p data-start=\"1583\" data-end=\"1616\">Photos of the box and packaging<\/p>\n<\/li>\n<li data-start=\"1617\" data-end=\"1664\">\n<p data-start=\"1619\" data-end=\"1664\">Photos of the damaged or incorrect products<\/p>\n<\/li>\n<li data-start=\"1665\" data-end=\"1696\">\n<p data-start=\"1667\" data-end=\"1696\">Delivery note \/ airway bill<\/p>\n<\/li>\n<li data-start=\"1697\" data-end=\"1724\">\n<p data-start=\"1699\" data-end=\"1724\">Order reference details<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1726\" data-end=\"1813\">Claims submitted <strong data-start=\"1743\" data-end=\"1761\">after 48 hours<\/strong> of receiving the shipment <strong data-start=\"1788\" data-end=\"1813\">will not be accepted.<\/strong><\/p>\n\n<h3 class=\"wp-block-heading\">4. Non-Refundable Cases<\/h3>\n\n<p class=\"wp-block-paragraph\" data-start=\"1853\" data-end=\"1899\">Refunds or returns <strong data-start=\"1872\" data-end=\"1882\">cannot<\/strong> be offered when:<\/p>\n<p data-start=\"1901\" data-end=\"2187\">\u274c Buyer provided an incorrect address<br data-start=\"1938\" data-end=\"1941\" \/>\u274c Buyer refuses delivery<br data-start=\"1965\" data-end=\"1968\" \/>\u274c Shipment held or rejected by customs<br data-start=\"2006\" data-end=\"2009\" \/>\u274c Shipment delayed due to customs inspections<br data-start=\"2054\" data-end=\"2057\" \/>\u274c Product banned in the destination country<br data-start=\"2100\" data-end=\"2103\" \/>\u274c Buyer changes their mind after payment<br data-start=\"2143\" data-end=\"2146\" \/>\u274c Buyer fails to provide import documents<\/p>\n<p data-start=\"2189\" data-end=\"2350\">Tiger Cigar is not responsible for customs laws or tobacco restrictions in other countries.<br data-start=\"2280\" data-end=\"2283\" \/><strong data-start=\"2283\" data-end=\"2350\">Ensuring legal import permission is the buyer\u2019s responsibility.<\/strong><\/p>\n\n<h3 class=\"wp-block-heading\">5. Refund Method (If Approved)<\/h3>\n\n<p class=\"wp-block-paragraph\" data-start=\"2397\" data-end=\"2441\">If a refund is approved after investigation:<\/p>\n<ul data-start=\"2443\" data-end=\"2663\">\n<li data-start=\"2443\" data-end=\"2505\">\n<p data-start=\"2445\" data-end=\"2505\">Refunds will be issued <strong data-start=\"2468\" data-end=\"2503\">to the same payment method used<\/strong><\/p>\n<\/li>\n<li data-start=\"2506\" data-end=\"2552\">\n<p data-start=\"2508\" data-end=\"2552\">Processing may take <strong data-start=\"2528\" data-end=\"2550\">5\u201314 business days<\/strong><\/p>\n<\/li>\n<li data-start=\"2553\" data-end=\"2604\">\n<p data-start=\"2555\" data-end=\"2604\">Bank or payment gateway fees are non-refundable<\/p>\n<\/li>\n<li data-start=\"2605\" data-end=\"2663\">\n<p data-start=\"2607\" data-end=\"2663\">Only the value of the affected products will be refunded<\/p>\n<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">6. Replacement Instead of Refund<\/h3>\n\n<p class=\"wp-block-paragraph\" data-start=\"2712\" data-end=\"2749\">When possible, Tiger Cigar may offer:<\/p>\n<ul data-start=\"2751\" data-end=\"2871\">\n<li data-start=\"2751\" data-end=\"2796\">\n<p data-start=\"2753\" data-end=\"2796\">Replacement products in the next shipment<\/p>\n<\/li>\n<li data-start=\"2797\" data-end=\"2871\">\n<p data-start=\"2799\" data-end=\"2871\">Or shipment of missing cartons at no extra cost (if error from our side)<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2873\" data-end=\"2921\">This will be determined on a case-by-case basis.<\/p>\n\n<h3 class=\"wp-block-heading\">7. Contact for Refund &amp; Return Requests<\/h3>\n\n<p class=\"wp-block-paragraph\" data-start=\"2977\" data-end=\"3011\">To submit a return\/refund request:<\/p>\n<p data-start=\"3013\" data-end=\"3137\">\ud83d\udce7 <strong data-start=\"3016\" data-end=\"3045\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3018\" data-end=\"3043\">info@jabalmajdongroup.com<\/a><\/strong><\/p>\n\n<p>Last Updated: December 23, 2025<\/p>\n\n<p class=\"wp-block-paragraph\">\u00a0<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Refund &amp; Return Policy Tiger Cigar supplies wholesale cigarette products to licensed buyers, distributors, and resellers. Because tobacco products fall under strict international regulations, all wholesale sales are considered final.Please read this policy carefully before placing an order.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-4982","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tiger-cigar.jabalmajdongroup.com\/ar\/wp-json\/wp\/v2\/pages\/4982","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tiger-cigar.jabalmajdongroup.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tiger-cigar.jabalmajdongroup.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tiger-cigar.jabalmajdongroup.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tiger-cigar.jabalmajdongroup.com\/ar\/wp-json\/wp\/v2\/comments?post=4982"}],"version-history":[{"count":4,"href":"https:\/\/tiger-cigar.jabalmajdongroup.com\/ar\/wp-json\/wp\/v2\/pages\/4982\/revisions"}],"predecessor-version":[{"id":4998,"href":"https:\/\/tiger-cigar.jabalmajdongroup.com\/ar\/wp-json\/wp\/v2\/pages\/4982\/revisions\/4998"}],"wp:attachment":[{"href":"https:\/\/tiger-cigar.jabalmajdongroup.com\/ar\/wp-json\/wp\/v2\/media?parent=4982"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}